Orders, activation and support

Orders, activation and Cloud Sync

The public website separates the desktop debugging workflow from account and service workflows.

• Downloads: get the current Windows or macOS build and review release notes.
• Service: purchase, order lookup and offline activation live in the service area.
• Offline activation: prepare the CID shown by the application and the license information from your order.
• Cloud Sync: account-based workflows cover device binding, licenses and settings sync; remote viewing and control live in the Cloud Console section above.
• Privacy: review what data is collected before enabling online workflows.

If you only need local serial debugging, start with Downloads and the quick-start steps above.

Before contacting support

Please include as much of this information as possible:

• Operating system and Serial Port Utility version.
• Device model, adapter model and driver name.
• Serial parameters: port, baud rate, data bits, stop bits, parity and flow control.
• Text or Hex mode, Append Line Ending and Enter Sends settings, and the exact command you sent.
• Screenshot of the connection state and Rx/Tx counters.
• A short log file or sample frames showing both request and response.
• For orders or activation: order number, checkout email, CID and license type.